Shipping

FREE SHIPPING ON ALL USA ORDERS!

SHIPPING CHARGES

Every USA Order Ships Free via standard shipping service. There is no minimum purchase required.

Expedited Shipping Options:
Additional shipping options are available and costs are calculated automatically at checkout.

SHIPMENT PROCESSING TIME

We strive to process and ship all in-stock orders on the same business day if they are received before 1 PM EST. Orders received after 1 PM EST will ship the next business day.

Orders are not processed or shipped on weekends and holidays.

SHIPMENT CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will be active within 24 hours.

LOST OR DAMAGED SHIPMENTS

If your shipment is lost or damaged, please contact us so that we can obtain further details and process a replacement shipment for you. In the event of damage, please save all packaging materials and damaged goods from the original shipment until we finalize your claim.

INTERNATIONAL SHIPMENTS

We ship internationally to Canada. All Canadian shipments are sent via DHL and shipping charges will be processed automatically in your cart at checkout.

CUSTOMS, DUTIES, TAXES

Any and All Customs, Duties, Taxes, Tariffs and other importation fees imposed before, during or after shipment are the sole responsibility of the customer. FIDOGENX™ will not reimburse any fees related to importation.

CUSTOMS SEIZURE

It is the responsibility of our international customers to know and follow their nation's importation laws. FIDOGENX™ is not responsible for any shipment seized by your nation's customs and seized shipments are non-refundable.